Very simple- I paid 8,000.00for an Heat Transfer Product Contender Munchkin wall furnace and only 3 years later i'm dishing out 800.00 because the computer board failed. They only warranty their product for 1 year.
For that kind of money they should honor it for 5 years!. Next time I'll buy a cheap chinese alternative and it will be the same exact quality as this "made in US" piece of ***.
The sad part is they won't respond to letters, calls or emails.
bad customer service equates to bad product. Buy something else.
You'll be glad you avoided this.